Return & Refund Policy
If you are not entirely satisfied with your purchase, we are here to help.
Returns
-You are required to report the issue to our customer care representative within 24 hours of taking delivery of the item, with a photograph showing proof of the issue with the delivered goods then a return case will be opened on your behalf.
-You have 24 hours to return an item eligible for return if you reside in Port Harcourt and 48-96 hours if you are outside Port Harcourt.
-Your item is only eligible for a return, if it is unused and in the same condition that you received it.
The item must be in the original packaging and in re-saleable condition.
-You will be responsible for paying for your own shipping costs for returning your item.
-Shipping costs are non refundable. you will be responsible for delivering the items to the pick up point, the pickup point will be determined by Jazzmak Props.
Jazzmak Props will initiate replacement :
-In the case that, the product received is not the same as what was ordered.
Jazzmak Props will NOT initiate refund/replacement for:
-Any product that exhibits physical damage to the box, packaging, tags or to the product.
-Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
-Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
-A product you received which is exactly the same as the one ordered.
-In a case where the product is damaged in transit (however, the circumstance that caused the damage can be discussed and a settlement reached on how to handle the situation)
-If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I return my order?
Kindly send a message to 08063768610 / 07037142886. After confirming your return request, Our team will respond to your request and guide on the next step.
Once we receive your item, we will inspect it, and If your return is approved, we will initiate a refund to your account.
